This privacy policy applies between you, the User of this Website and Flywheel Solutions ltd., the owner and provider of this Website https://app-prod.flywheelsolutions.ca. Flywheel Solutions ltd. takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.
- Scope of this privacy policy
This privacy policy applies only to the actions of Flywheel Solutions ltd. and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites or externally-facing URLs provided throughout the course of using Flywheel Solutions ltd..
2. User Registration
2.1 Account Registration: In order to access certain features or services on the Platform, you may be required to create an account. You agree to provide accurate, complete, and up-to-date information during the registration process and to update such information as necessary.
Upon registration Flywheel Solutions ltd. will automatically have access to user information including: First name, Last name, Email Address, Contact number, Company name, Company domain, Company Billing Address, Company tax identification number, and data that specifies the client’s preferences.
You are solely responsible for maintaining the confidentiality of your account credentials (e.g., username, password) and for any and all activities that occur under your account.
3. Privacy Policy
3.1 Overview: Your privacy is important to us. Our [Privacy Policy] governs how we collect, use, and protect your personal information when you use the Flywheel Solutions ltd. Platform. By using the Platform, you agree to the practices outlined in the Privacy Policy. If you do not agree with the terms of our Privacy Policy, you should discontinue your use of the Platform.
3.2 Data Collection: When you use the Platform, we may collect various types of data, including: Personal Information: Information that can be used to identify you, such as your name, email address, payment details, and company information. Usage Data: Information about how you interact with the Platform, including your IP address, browser type, device type, pages visited, and actions taken. Third-Party Data: Data obtained from third-party services (e.g., ERP systems, integrations) that are connected to or used in conjunction with our Platform.
3.3 Use of Collected Data: The data we collect is used to: Provide and improve our Platform and services. Process transactions and manage your account. Customize your user experience. Respond to inquiries or support requests. Communicate with you regarding updates, promotions, or changes to our services. Comply with legal obligations or enforce these Terms.
3.4 Sharing of Data: All Client data provided, including uploaded isometric drawings, bill of material lists, parsed content, catalogues, inventory data, purchasing records, item information such as cost and pricing, customer information, personal data and any other non-public information disclosed by Client (collectively, “Confidential Information”) as strictly confidential. Flywheel Solutions Inc. will not use, access, or disclose such Confidential Information except as necessary to provide the Services or as otherwise expressly authorized in writing by Client. Confidential Information shall not be disclosed to any third party without Client’s prior written consent, except to Service Provider’s employees, contractors, or agents who are bound by confidentiality obligations no less restrictive than those set forth herein and who have a legitimate need to know such information in connection with the performance of the Services.
3.5 Data Security and Retention: Data Security Measures. Service Provider shall implement and maintain administrative and technical safeguards designed to protect Client Data against unauthorized access, loss, destruction, alteration, or disclosure. Such safeguards shall include, at a minimum, industry-standard encryption of data in transit and at rest, access controls, and data security procedures that meet stringent industry standards.
3.6 User Rights: Depending on your jurisdiction, you may have rights concerning your personal data, such as:
- The right to access the personal data we hold about you.
- The right to correct or update inaccurate information.
- The right to request the deletion of your personal data, subject to legal or contractual obligations.
- The right to opt out of certain communications, such as marketing emails.
To exercise your rights, please contact us at [legal@flywheelindustrial.ai].
4. User Data
4.1 Data Collection and Usage: Flywheel Solutions ltd. collects, stores, and processes various types of data to provide and enhance the Platform’s services. This data includes, but is not limited to:
- Personal Information: Such as your name, email address, company details, and payment information.
- Usage Data: Information about how you interact with the Platform, including tool usage, preferences, and behavior patterns.
- Analytics Data: Aggregated and anonymized data used to improve the Platform’s AI/ML models, features, and functionality.
4.3 User Responsibilities: You are responsible for maintaining the confidentiality of your account credentials and for securing any data that you transmit through the Platform. Flywheel Solutions ltd. is not liable for any data breaches or loss of data resulting from your failure to secure your account or comply with data security best practices.
4.4 Data Retention: We will retain your personal data for as long as your account is active or as necessary to provide the Platform’s services. We may also retain and use your data to comply with legal obligations, resolve disputes, and enforce these Terms.
If you cancel your account or request the deletion of your data, we will make reasonable efforts to remove your personal data from our systems, except for data that we are required to retain for legal, regulatory, or operational purposes.
4.5 Data Backup and Recovery: Although Flywheel Solutions ltd. performs routine data backups to protect against accidental loss, you are responsible for maintaining copies of any important data that you upload or store through the Platform. Flywheel Solutions ltd. is not liable for any data loss, corruption, or damage that occurs as a result of your use of the Platform or as a result of technical issues, including but not limited to system outages or security breaches.
4.6 Data Access and Portability: Depending on the laws in your jurisdiction, you may have certain rights regarding your personal data, including the right to access, correct, delete, or transfer your data. You can request access to your data or exercise your data rights by contacting us at [sales.support@flywheelindustrial.ai].
We will respond to your request in accordance with applicable data protection laws and may require proof of identity before processing your request.
5. Copyright Infringements
5.1 Respect for Intellectual Property: Flywheel Solutions ltd. respects the intellectual property rights of others and expects all users to do the same. We are committed to complying with copyright law, including the Digital Millennium Copyright Act (DMCA) in the United States, and responding appropriately to notices of alleged copyright infringement.
5.2 Account Security: You agree to notify Flywheel Solutions ltd. immediately of any unauthorized access or use of your account. We are not liable for any loss or damage arising from your failure to maintain the confidentiality of your account information.
Contact Us
If you have any questions or concerns regarding these Terms, the use of the Platform, or any of our services, please feel free to contact us.
Reporting Issues or Violations: If you believe someone has violated these Terms, or if you encounter any issues with the Platform, please report the matter to our support team as soon as possible. We will review all reports and take appropriate actions in accordance with these Terms.
We value feedback from our users and are happy to address any concerns you may have. You can contact us through the following methods:
Business Hours: Monday – Friday, 8 AM – 5 PM (Local Time)
Email: sales.support@flywheelindustrial.ai
FlyWheel Solutions ltd.
Primary Office (Canada):
1000, 10055-106 Street NW Suite 303
Edmonton, Alberta, T5J 2Y2
Phone Number Main Line: 1-587-200-9320
Office (United States)
Phone Number Main Line: 1-713-936-5924
Copyright and Legal Inquiries: For matters related to copyright infringement, legal notices, or intellectual property concerns, please direct your inquiries to [legal@flywheelindustrial.ai]. You can find more information on our copyright policy and how to file a complaint in the “Copyright Infringements” section of these Terms.